If your citations are displaying as code rather than the expected citation format after formatting, as per the screenshot below:
There is a way to correct this in your Word settings.
- Please go to File and then select Options. Depending on your Word version, you may have to select "More" before you see "Options".
- Next, click on Advanced and scroll down to Show document content and you should see a box called Show field codes instead of their values. Please untick this box and that will correct the display of your citations.