Troubleshooting
This section contains articles covering common problems with our Word and Google Docs tools, and tips for troubleshooting them.
- How to delete all in-text citations in Word?
- Windows Word add-in: Cursor keeps jumping into the document
- I can't install the Word add-in – what do I do?
- My Google Docs add-on panel is blank - What do I do?
- I’ve logged into the Google Docs add-on but I can’t see any of my projects or references – what do I do?
- I’ve opened a Word document in Google Docs but the Google Docs add-on isn’t showing – what do I do?
- I'm having problems updating my citations/bibliography in Google Docs
- My citations/bibliography aren't updating or generating in Word (desktop version)
- I’m used to working with your original Word plugin – why aren’t my citations updated automatically with the new Word add-in and Google Docs?
- My bibliography entries display an "Unable to find information" message
- My references are displaying field codes after formatting
- I’m using an Author-date style and the citations are displaying author initials or the full name – what do I do?
- Word Add-in: Composite (grouped) images are causing the formatting to fail